FAQ
We ship WORLDWIDE!
We Ship From Spain.
How long will it take for my order to get here?
All Spain orders could take up to 1-10 working days to arrive.
All International orders could take up to 5-30 working days to arrive. If you have received a previous order faster than your current one that's still on it's way, please be assured that the shipping duration always varies due to holidays and shipping related issues such as weather and slow/extra customs security etc.
Unfortunately, there is no shipping option for international orders to speed up the shipping duration process. To feel more secure and keep up to date with where your order is at there is a Tracked postage option as previously mentioned.
Please place your order ahead of time if you know that you will need it for a certain time e.g. public holiday, event,wedding, appointment with your client/nail technician etc.
I have not received my order! HELP!
Please be patient and wait out the estimated shipping times stated in the paragraph above (please calculate from the date you received your shipping confirmation and not the date you placed your order on) as there is still a high chance for your order to still be on it's way.
It would be much easier to locate your order if you have requested for your order to be shipped via Tracked (option available at the checkout). For this reason the cost will be more than the Standard postage where it's not possible to track your order and thus, no tracking number is provided in your shipping confirmation. Sometimes you will find that the shipping costs more than the actual items you're buying but unfortunately that is beyond our control as those are the shipping company's costs and not ours.
What we have done to cut costs is that sometimes we had don't package each individual product. This is to make the overall weight lighter in order to get you cheapest shipping rates possible.
If you have not chosen to track your order, don't worry not all hope is lost. If you have waited out the estimated delivery time as mentioned previously. And have checked that the address you have provided on your order receipt is correct. Then please email us on info@kitogifts.com with your order number/name.
As the issue lays with the tracked shipping option, We won't be held responsible for your lost order. What We can do however, is that We could fill out their compensation form out for you *per your request of course. (This also counts if your order is damaged caused during shipping.
We will back this claim up with evidence such:
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Your order receipt.
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Your email stating you have not received your order.
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Your payment receipt.
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And finally, the tracking number.
Once We have provided all this information to them, they will then start an investigation as to where your order could be. Within 30 (Spain) or 90 (International) working days, they will provide either a reason/full-partial refund. Once they do, We will update you with the results.
So there's another reason to consider your shipping postage options.
How do I track my order?
You can only track your order if you have paid extra at the checkout for the Tracked & Signed postage option. Your order receipt will then contain a Tracking number which you can enter here:
Furthermore, we won't be held responsible once we ship out your items if you have not tracked/signed your order. BUT we can assist you contacting the shipping company regarding this issue.