FAQ

We ship WORLDWIDE!

How long will it take for my order to get here?

All orders could take up to 5-10 working days to arrive. If you have received a previous order faster than your current one that's still on it's way, please be assured that the shipping duration always varies due to holidays and shipping related issues such as weather and slow/extra customs security etc.

Please place your order ahead of time if you know that you will need it for a certain time e.g. public holiday, event,wedding, appointment with your client/nail technician etc.

I have not received my order! HELP!

Please be patient and wait out the estimated shipping times stated in the paragraph above (please calculate from the date you received your shipping confirmation and not the date you placed your order on) as there is still a high chance for your order to still be on it's way.

If you have waited out the estimated delivery time as mentioned previously. And have checked that the address you have provided on your order receipt is correct. Then please email us on info@kitogifts.com with your order number/name. 

As the issue lays with the tracked shipping option, We won't be held responsible for your lost order. What We can do however, is that We could fill out their compensation form out for you *per your request of course. (This also counts if your order is damaged caused during shipping.

We will back this claim up with evidence such:

• Your order receipt.

• Your email stating you have not received your order.

• Your payment receipt.

• And finally, the tracking number.

Once We have provided all this information to them, they will then start an investigation as to where your order could be. Within 30 (Spain) or 90 (International) working days, they will provide either a reason/full-partial refund. Once they do, We will update you with the results.

 So there's another reason to consider your shipping postage options. 

How do I track my order?

A tracking number will be provided once your order is shipped.